Terms and Conditions - Driway Carpet Cleaning

Welcome to Driway Carpet Cleaning! These Terms and Conditions ("Terms") govern your use of our website, services, and interactions with Driway Carpet Cleaning. By accessing our website or booking our services, you agree to be bound by these Terms. Please read them carefully.

1. Introduction

Driway Carpet Cleaning offers professional residential and commercial carpet cleaning services. Our services include deep carpet cleaning, stain removal, odor treatment, and related cleaning solutions. These Terms apply to all customers, website visitors, and anyone engaging with Driway Carpet Cleaning.

2. Service Agreement

2.1 Booking and Confirmation

All bookings must be made via our official website, phone, or email.
Confirmation of booking will be provided via email or SMS.
By booking a service, you agree to provide accurate contact information, service address, and relevant property details.

2.2 Service Scope

Our services are limited to the areas and items specified during booking.
Additional services requested on-site will be subject to availability and may incur additional charges.
We reserve the right to decline service if conditions at the service location present health, safety, or logistical concerns.

3. Pricing and Payment

3.1 Pricing Policy

All service prices are provided at the time of booking and are based on the scope of work, carpet size, and condition.
Any changes to the agreed service may affect the final price.

3.2 Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing.
We accept cash, credit/debit cards, and online transfers.
Late payments may incur penalties, including interest charges at a rate of 2% per month.

3.3 Deposits

For larger commercial projects, a deposit may be required at the time of booking.
Deposits are non-refundable unless the cancellation policy applies.

4. Cancellation and Rescheduling

4.1 Customer Cancellations

Cancellations made more than 24 hours before the scheduled appointment are free of charge.
Cancellations made within 24 hours of the appointment may incur a cancellation fee of 25% of the service cost.

4.2 Driway Carpet Cleaning Cancellations

We reserve the right to reschedule or cancel services due to unforeseen circumstances, including but not limited to staff illness, equipment failure, or severe weather.
In such cases, we will notify you as soon as possible and offer an alternative appointment.

5. Service Quality and Satisfaction

5.1 Quality Commitment

We strive to deliver the highest level of cleaning service using industry-best practices, equipment, and products.
If you are not satisfied with the service provided, you must notify us within 24 hours of service completion.

5.2 Re-clean Policy

If a service falls below acceptable standards, we will offer a re-clean at no additional cost.
Re-clean requests must be made within 24 hours and only apply to the originally cleaned areas.

6. Customer Responsibilities

6.1 Access to Property

Customers must ensure clear and safe access to the areas to be cleaned.
Parking arrangements must be made if required.

6.2 Pre-service Preparations

Customers are responsible for removing fragile items, valuables, and obstacles from the service area.
Any special instructions related to the carpet type, stains, or cleaning solutions must be communicated in advance.

7. Liability and Damages

7.1 Limited Liability

Driway Carpet Cleaning exercises care when providing services; however, we are not liable for pre-existing damage to carpets, flooring, or furnishings.
We are not responsible for damage caused by customer-provided incorrect information, unsafe conditions, or improper carpet maintenance prior to our service.

7.2 Liability Cap

Our liability is capped at the total value of the service fee paid by the customer.

7.3 Insurance

We carry general liability insurance, and proof of insurance can be provided upon request.

8. Health, Safety, and Environmental Policy

8.1 Health and Safety Standards

Our technicians are trained to follow safety protocols during service delivery.
Customers must inform us of any hazards, allergies, or sensitivities related to cleaning products.

8.2 Eco-friendly Practices

Whenever possible, we use eco-friendly and biodegradable cleaning solutions.
Customers can request eco-friendly service alternatives if desired.

9. Use of Website

9.1 Website Content

All content on the Driway Carpet Cleaning website, including text, images, logos, and service descriptions, is the property of Driway Carpet Cleaning.
Unauthorized use, reproduction, or distribution of website content is prohibited.

9.2 Website Availability

We aim to keep the website operational at all times; however, we cannot guarantee uninterrupted access due to maintenance or technical issues.

9.3 User Conduct

Users must not post malicious content, spam, or abusive language on our website or social media platforms.

10. Privacy and Data Protection

10.1 Data Collection

We collect personal information for the purpose of service bookings, customer communication, and service follow-up.
All data is handled in accordance with our Privacy Policy.

10.2 Data Sharing

We do not sell or share customer data with third parties, except where necessary to fulfill service obligations (e.g., payment processing).

11. Promotions and Offers

11.1 Promotional Offers

From time to time, Driway Carpet Cleaning may offer promotions or discounts.
Promotions cannot be combined with other offers unless explicitly stated.

11.2 Expiry and Conditions

All promotions have specified expiry dates and terms of use, which are detailed in promotional materials.

12. Dispute Resolution

12.1 Complaint Process

If you are dissatisfied with any aspect of our service, please contact us directly to resolve the matter.
Complaints must be submitted in writing within 7 days of service completion.

12.2 Governing Law

These Terms are governed by and interpreted in accordance with the laws of [Your State/Region], and any disputes will be resolved in the local courts of [Your City/State].

13. Amendments and Updates

13.1 Changes to Terms

Driway Carpet Cleaning reserves the right to update these Terms at any time.
Customers will be notified of significant changes via email or website notification.